1. Scope of Policy
This Return, Refund, and Cancellation Policy (“Policy”) governs the terms under which the Client may cancel services, request refunds, or terminate engagements with the Company for cybersecurity services, including but not limited to consulting, assessments, penetration testing, training, and any digital deliverables (“Services”).
2. Cancellation of Services
2.1 One-Time or Project-Based Services
• The Client may cancel a one-time or fixed-scope engagement within forty-eight (48) hours of execution of the Statement of Work (“SOW”) or engagement agreement, provided no work has commenced. In such case, the Client shall be entitled to a full refund of any prepaid fees.
• In the event the Client cancels the Services after commencement but prior to completion, the Client shall remain liable for fees corresponding to the work completed up to the effective date of cancellation. Any prepaid balance exceeding the value of work rendered shall be refunded.
• No cancellation or refund shall be available post-delivery of Services or final deliverables.
2.2 Ongoing or Retainer-Based Services
• For monthly retainers or recurring services, the Client may terminate the engagement by providing the Company with thirty (30) calendar days’ written notice.
• Services rendered during the notice period shall be billable as per the prevailing agreement.
• Prepaid amounts for periods following the notice period shall be refunded, less any applicable deductions for Services rendered or expenses incurred.
3. Refunds
• Due to the bespoke nature of cybersecurity consulting, all fees for completed Services are non-refundable.
• Refunds may be granted at the sole discretion of the Company under extraordinary circumstances, such as failure to deliver agreed-upon Services as defined in a signed SOW or contract.
• Refunds, if applicable, will be processed within thirty (30) business days from the date of approval.
4. Digital Products
• For any digital products (e.g., toolkits, templates, or reports), no refunds shall be issued once the product has been accessed, downloaded, or delivered.
• Defective or non-functional digital products may be replaced at the Company’s discretion, provided the Client notifies the Company within seven (7) calendar days of delivery.
5. Rescheduling of Appointments
• Consulting sessions or service appointments may be rescheduled with a minimum of three (3) business days’ notice.
• Requests received within fewer than three (3) business days of the scheduled time may be subject to a rescheduling fee of up to thirty percent (30%) of the session value or forfeiture of that session, at the Company’s discretion.
6. Dispute Resolution
Any disputes related to cancellations, refunds, or service dissatisfaction shall be communicated in writing to the Company within seven (7) calendar days of service completion or delivery of deliverables. The Company will make commercially reasonable efforts to resolve such disputes in good faith.
7. Amendments
The Company reserves the right to amend this Policy at any time, with such amendments taking effect immediately upon posting on the Company’s website or notification to the Client.
8. Contact Information
For any inquiries or to initiate a cancellation or refund request, please contact @ info@aristininja.com
By engaging the Company for Services, the Client acknowledges that they have read, understood, and agreed to the terms of this Return, Refund, and Cancellation Policy.